Clear policies for your investment and expectations.
This page explains how refunds, returns, and cancellations work for services and programs purchased from My Business Concept LLC, including a 24‑hour post‑payment review window and non‑refundable investments in tools and resources.
Refund, Return, and Cancellation Policy
Because My Business Concept LLC helps you plan, launch, and grow digital businesses through high‑touch services and third‑party tools, this policy balances flexibility for clients with protection for investments made on your behalf.
1. General principles
My Business Concept LLC provides education, consulting, and digital implementation services, which rely heavily on expert time, planning, and paid third‑party tools instead of physical products.
- Most purchases relate to services and digital deliverables, not items that can be “returned” in the traditional sense.
- Once work begins or tools and resources are purchased for your project, those costs typically become non‑refundable.
- A 24‑hour post‑payment review window applies to most new purchases, subject to the conditions described below.
2. 24‑hour post‑payment review period
For eligible services and programs, you have 24 hours from the time of payment to review what you purchased, ask questions, and request a possible cancellation or adjustment.
- The 24‑hour period begins at the timestamp of your successful payment confirmation.
- During this window, if no substantial work has started and no external investments have been made, My Business Concept LLC may, at its discretion, approve a full or partial refund.
- All requests must be submitted by email to info@mybusinessconcept.com with your full name, purchase date, amount, and a brief explanation.
3. Non‑refundable items and services
Once My Business Concept LLC has invested into tools, platforms, or other resources for your project, or has already performed work, those portions of your payment are non‑refundable, even if you later cancel.
| Category | Examples | Refund status |
|---|---|---|
| Third‑party tools & resources | Domains, hosting, email marketing platforms, funnel tools, paid AI tools, automation software, scheduling tools, or ad platforms purchased for your project. | Non‑refundable once the purchase has been made on your behalf. |
| Completed service time | Strategy calls, deep‑dive planning sessions, research, copywriting, design, technical setup, or other hours already performed. | Non‑refundable once the work is completed or significantly underway. |
| Custom digital deliverables | Custom funnels, landing pages, automations, branded documents, frameworks, or implementation builds tailored to your business. | Non‑refundable after delivery or substantial completion. |
If only part of your payment has been used for non‑refundable tools and work, My Business Concept LLC may, at its discretion, consider a partial refund of the unused portion.
4. Refund policy by service type
a) Strategy calls and one‑time consultations
- Refundable during the 24‑hour post‑payment review period if the session has not yet been delivered and no significant preparation work has been done.
- Non‑refundable once the call has been delivered, or if you do not attend the call (no‑show) without adequate prior notice.
b) Multi‑week programs and done‑with‑you services
- Eligible for review and possible refund within 24 hours of initial payment, provided substantial work has not begun and no tools or resources have been purchased for your account or project.
- After the review period, or after investments in tools/resources or significant work, payments become non‑refundable and are applied toward the agreed scope of work.
c) Done‑for‑you implementation and build‑outs
- These projects are heavily front‑loaded with research, planning, and setup. Once work starts or tools are purchased, payments are generally non‑refundable.
- In rare situations, My Business Concept LLC may consider a partial refund of any portion not yet spent on tools or completed work, at the company’s sole discretion.
5. Cancellation policy (services and bookings)
You may cancel or reschedule certain services, but this does not always entitle you to a refund. Cancellation rules differ for calls versus projects.
a) Calls, meetings, and consultations
- You can cancel or reschedule a call by emailing info@mybusinessconcept.com at least 24 hours before the scheduled time.
- Late cancellations or no‑shows may be charged in full and are typically not eligible for refund.
b) Multi‑week or project‑based services
- Project cancellations must be requested in writing by email.
- Any work already completed and any tools or resources already purchased will be retained from your payments.
- Remaining work will be stopped, and any further payment obligations will be determined by your specific agreement and this policy.
6. Return policy for digital materials
My Business Concept LLC provides digital and intangible materials, such as documents, videos, templates, frameworks, and online content. These items cannot be “returned” once delivered or accessed.
- Digital downloads, templates, and course materials are non‑returnable and generally non‑refundable once access is granted.
- Any exceptions or guarantees (such as satisfaction guarantees) will be clearly stated on the specific offer page or agreement for that product or program.
7. Chargebacks and dispute handling
If you have a question or concern about a payment, My Business Concept LLC asks that you contact the company first so a solution can be explored.
- For billing questions or disputes, email info@mybusinessconcept.com with your name, payment details, and a brief description of the issue.
- Initiating a credit card chargeback or payment dispute without first allowing reasonable time to resolve the issue may delay or limit your eligibility for goodwill adjustments or future collaboration.
8. How to request a refund or cancellation
To request a refund, cancellation, or clarification about this policy, please contact My Business Concept LLC using the details below:
- Email: info@mybusinessconcept.com
- Phone: (833) 507‑0037
- Mailing address: 10752 SE HIGHWAY 212, CLACKAMAS, OR 97015‑9162
Include your full name, purchase date, service or program name, the amount paid, and a clear description of your request so the company can review your account and respond with next steps.
